{"id":19,"date":"2024-03-18T22:41:22","date_gmt":"2024-03-18T22:41:22","guid":{"rendered":"https:\/\/keck.usc.edu\/human-resources\/?page_id=19"},"modified":"2025-03-05T13:33:21","modified_gmt":"2025-03-05T21:33:21","slug":"for-general-complaints","status":"publish","type":"page","link":"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/for-general-complaints\/","title":{"rendered":"For General Complaints"},"content":{"rendered":"\n\n\n\n\n    \n\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--hero-primary horizontal-navigation\"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--hero-primary\"\n    \n      >\n\n    \n  \n  <div class=\"inner-wrapper has-horizontal-nav\">\n\n          <div class=\"title-wrapper\">\n\n                  <div class=\"eyebrow-container\">\n                              \n<div class=\"f--field f--eyebrow\">\n\n    \n  <a href=\"https:\/\/keck.usc.edu\/human-resources\/\" >Human Resources<\/a>\n\n\n\n<\/div>\n                              \n<div class=\"f--field f--eyebrow\">\n\n    \n  <a href=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/\" >Employee Relations<\/a>\n\n\n\n<\/div>\n                      <\/div>\n        \n                      \n<div class=\"f--field f--page-title has-stripe\">\n\n    \n      <h1>For General Complaints<\/h1>\n\n\n<\/div>\n        \n              <\/div>\n    \n              \n<div class=\"f--field f--link eyebrow-link\">\n\n    \n    \n  \n\n<a\n  class=\"link \"\n  href=\"https:\/\/www.keckmedicine.org\/find-a-doctor\/\"\n  target=\"_blank\"  >\n        Are You a Patient?\n    <\/a>\n\n\n<\/div>\n    \n    \n      \n              <div class=\"horizontal-nav\">\n                      <div class=\"horizontal-menu-container\">\n              <button class=\"expand-menu\">\n                                  In This Section\n                                <svg class=\"menu\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n                  y=\"0px\" viewBox=\"0 0 35 35\" enable-background=\"new 0 0 35 35\" xml:space=\"preserve\">\n                  <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" fill=\"#000\" d=\"M4,23h3v3H4V23z M4,16h3v3H4V16z M10,23\n                  h21v3H10V23z M10,16h21v3H10V16z M10,9h21v3H10V9z M4,9h3v3H4V9z\"\/>\n                <\/svg>\n\n                <svg class=\"close\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n                  viewBox=\"0 0 35 35\" enable-background=\"new 0 0 35 35\" xml:space=\"preserve\">\n                  <polygon fill=\"#000\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" points=\"26,10.4 24.6,9 17.5,16.1 10.4,9 9,10.4 16.1,17.5\n                  9,24.6 10.4,26 17.5,18.9 24.6,26 26,24.6 18.9,17.5 \"\/>\n                <\/svg>\n              <\/button>\n\n              <nav\n  class=\"mc--menu mc--\"\n  >\n  <ul class=\"m--menu m--\">\n    \n    \n      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-14\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/\" >Human Resources<\/a>\n  \n  \n<\/li>\n\n    \n      <li class=\"has-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-13 menu-item-has-children\">\n      <div class=\"link-arrow-wrapper\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/\" >Employee Relations<\/a>\n\n      <button class=\"expand-children has-submenu arrow-toggle\" aria-expanded=\"false\" aria-haspopup=\"true\" aria-label=\"Display Submenu for Employee Relations\">\n        <svg height=\"35\" viewBox=\"0 0 35 35\" width=\"35\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"m17.5 20.2142857 6.2142857-6.2142857 1.2857143 1.2857143-7.5 7.5-7.5-7.5 1.2857143-1.2857143z\" fill=\"#000\" fill-rule=\"evenodd\"\/>\n        <\/svg>\n      <\/button>\n    <\/div>\n  \n      <div class=\"submenus-wrapper\">\n      <div class=\"submenus-wrapper-inner\">\n        <ul class=\"submenu\" aria-hidden=\"true\">\n                      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-18\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/for-supervisors\/\" >For Supervisors<\/a>\n  \n  \n<\/li>\n                      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-22\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/for-general-complaints\/\" >For General Complaints<\/a>\n  \n  \n<\/li>\n                  <\/ul>\n      <\/div>\n    <\/div>\n  \n<\/li>\n\n    \n      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-50\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/processes-and-procedures\/\" >Processes and Procedures<\/a>\n  \n  \n<\/li>\n\n    \n      <li class=\"has-submenu menu-item menu-item-type-post_type menu-item-object-page menu-item-93 menu-item-has-children\">\n      <div class=\"link-arrow-wrapper\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/the-star-award\/\" >STAR Award Recognition Program<\/a>\n\n      <button class=\"expand-children has-submenu arrow-toggle\" aria-expanded=\"false\" aria-haspopup=\"true\" aria-label=\"Display Submenu for STAR Award Recognition Program\">\n        <svg height=\"35\" viewBox=\"0 0 35 35\" width=\"35\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"m17.5 20.2142857 6.2142857-6.2142857 1.2857143 1.2857143-7.5 7.5-7.5-7.5 1.2857143-1.2857143z\" fill=\"#000\" fill-rule=\"evenodd\"\/>\n        <\/svg>\n      <\/button>\n    <\/div>\n  \n      <div class=\"submenus-wrapper\">\n      <div class=\"submenus-wrapper-inner\">\n        <ul class=\"submenu\" aria-hidden=\"true\">\n                      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-118\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/the-star-award\/star-award-nomination-form\/\" >Star Award Nomination Form<\/a>\n  \n  \n<\/li>\n                  <\/ul>\n      <\/div>\n    <\/div>\n  \n<\/li>\n\n    \n      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-97\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/faqs\/\" >FAQs<\/a>\n  \n  \n<\/li>\n\n    \n      <li class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-103\">\n      <a href=\"https:\/\/keck.usc.edu\/human-resources\/contact\/\" >Contact<\/a>\n  \n  \n<\/li>\n\n    \n      <\/ul><!-- m--menu -->\n<\/nav>\n\n            <\/div>\n                  <\/div>\n        <\/div>\n\n\n  <\/div><\/div>\n\n\n\n\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--rich-text white\"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--rich-text\"\n    \n      >\n\n    \n  <div class=\"inner-wrapper\">\n        \n<div class=\"f--field f--wysiwyg\">\n\n    \n  <p>&nbsp;<\/p>\n<div id=\"content\" class=\"container scroll-anchor-menu\">\n<div class=\"row\">\n<div id=\"primary\" class=\"col-12 content-area col-sm-12\">\n<div id=\"post-5494\" class=\"post-5494 page type-page status-publish hentry\">\n<div class=\"post-content\">\n<div class=\"bialty-container\">\n<h3 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"36px\">Staff Complaint Process<\/h3>\n<p>Our complaint procedure is designed to achieve quick and effective resolutions to a variety of challenges that may arise in the workplace. While we encourage communication and conflict resolution between employees, if the matter cannot be resolved, please contact Human Resources for further assistance.<\/p>\n<div class=\"links\">\n<ul>\n<li><a href=\"https:\/\/ope.usc.edu\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-link\"><\/i>Office of Professionalism and Ethics<\/a><br \/>\nConcerns regarding compliance with ethical standards or professional conduct<\/li>\n<li><a href=\"https:\/\/www.provost.usc.edu\/office-of-the-ombuds\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-link\"><\/i>Office of the Ombuds<\/a><br \/>\nProvides independent, confidential, and impartial support for our university community<\/li>\n<li><a href=\"https:\/\/employees.usc.edu\/work-family-life\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-link\"><\/i>Center for Work and Family Life<\/a><br \/>\nProvides integrated services for employees and their families designed to support you throughout your work experience at USC<\/li>\n<li><a href=\"https:\/\/policy.usc.edu\/staff-complaint-process\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-link\"><\/i>USC Staff Complaint Process<\/a><br \/>\nStaff employees unable to resolve employment-related concerns after consultation with his\/her manager and\/or HR Partner, s\/he may escalate the complaint under the Staff Complaint Process described in this policy<\/li>\n<li><a href=\"https:\/\/policy.usc.edu\/\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-link\"><\/i>University Policies<\/a><br \/>\nThese policies have been established to create a safe and productive work and learning environment, and ensure compliance with regulatory requirements. If you are a faculty or staff employee, or a student, it is\u00a0your responsibility\u00a0to familiarize yourself with these policies and adhere to them<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n\n\n\n<\/div>\n  <\/div>\n\n\n  <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>For General Complaints - Human Resource Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/for-general-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"For General Complaints\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keck.usc.edu\/human-resources\/employee-relations\/for-general-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Human Resource Office\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-05T21:33:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keck.usc.edu\\\/human-resources\\\/employee-relations\\\/for-general-complaints\\\/\",\"url\":\"https:\\\/\\\/keck.usc.edu\\\/human-resources\\\/employee-relations\\\/for-general-complaints\\\/\",\"name\":\"For General Complaints - 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