{"id":4788,"date":"2022-08-23T08:43:49","date_gmt":"2022-08-23T15:43:49","guid":{"rendered":"https:\/\/keck.usc.edu\/news\/new-pilot-program-applies-design-thinking-to-help-solve-disparities-in-telehealth-access\/"},"modified":"2023-11-19T12:53:40","modified_gmt":"2023-11-19T20:53:40","slug":"new-pilot-program-applies-design-thinking-to-help-solve-disparities-in-telehealth-access","status":"publish","type":"post","link":"https:\/\/keck.usc.edu\/news\/new-pilot-program-applies-design-thinking-to-help-solve-disparities-in-telehealth-access\/","title":{"rendered":"New pilot program applies design thinking to help solve disparities in telehealth access"},"content":{"rendered":"\n \n \n\n\n\n\n\n\n\n
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\n\n \n Press Release<\/span>\n\n\n\n<\/div>\n \n \n
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New pilot program applies design thinking to help solve disparities in telehealth access<\/h1>\n\n\n<\/div>\n \n \n
\n \n August 23, 2022<\/span>\n <\/div>\n \n \n
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The AAMC awarded a 2022 Telehealth Equity Catalyst (TEC) Pilot Grant to train resident physicians from USC to incorporate person-centered, design-based approaches to help close the digital divide. (Photo iStock)<\/p>\n<\/figcaption>\n <\/figure>\n \n \n \n\n<\/div>\n \n\n <\/div><\/div>\n\r\n\r\n\n\n \n \n\n\n\n\n\n\n\n

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\nOne of the biggest challenges of health care and healing is to ensure patients have the proper access to the care that they need. Over the past two years, that challenge has become ever more present.<\/p>\n

\u201cCommunities across the country face many barriers to accessing and receiving health care,\u201d said Rosha McCoy, Acting Chief Health Care Officer of the Association of American Medical Colleges (AAMC). \u201cWhile the growth of telehealth and health technology can mitigate some of those barriers and improve access, it also risks exacerbating current disparities in care.\u201d<\/p>\n

That\u2019s the inspiration behind a new pilot program at Keck School of Medicine and LAC+USC Medical Center. The AAMC awarded a 2022 Telehealth Equity Catalyst (TEC) Pilot Grant to train resident physicians from USC to incorporate person-centered, design-based approaches to help close the digital divide.<\/p>\n

\u201cTelehealth is valuable, both from a patient perspective and a public health perspective,\u201d said Jin Sol Lee, MD, MPH, assistant professor of clinical medicine at Keck School of Medicine of USC and principal investigator & lead curricular design for the TEC pilot program. \u201cTelehealth can improve access to care, efficiencies in care, and patient experience.\u201d<\/p>\n

Prior to the COVID-19 pandemic, one of the biggest barriers to adoption of telehealth was that health care providers were not receiving adequate reimbursement for remote care compared to in-person care. But during the pandemic, this changed, and adoption of telehealth subsequently skyrocketed. \u00a0<\/p>\n

\u201cWe found during the COVID-19 pandemic, some of our most vulnerable communities were forced into remote care environments without ensuring that these groups were able to access this care,\u201d Lee said. \u201cUnderserved communities tend to lack access to durable broadband infrastructure, affordable technology-enabled devices, and access to adequate training in digital literacy to be able to use those digital tools effectively.\u201d<\/p>\n

With this pilot program, internal medicine residents at USC will be able to participate in a yearlong, interdisciplinary medical education elective course intended to increase knowledge of telehealth disparities. Working with LAC+USC leadership and patients from vulnerable communities, they will then learn to apply creative problem-solving skills to address these disparities using applied design thinking methodologies. Additionally, design and engineering students from two leading institutions, the ArtCenter College of Design and USC\u2019s Health Systems Management Engineering\u00a0School, will be invited to collaborate with the resident physicians in a series of interactive design thinking workshops.<\/p>\n

\u201cThe interdisciplinary nature of this program is what brings us the most joy in this collaborative effort,\u201d Lee said. \u201cBy approaching problems starting with the perspective of the people experiencing the problem (which is a core principle of design thinking), the students will not only arrive at unexpected answers, but also develop solutions that will more likely be embraced by their patients and the healthcare systems that care for them. These different groups will work together to identify some of the existing pain points and reframe them in innovative ways, thereby improving telehealth and ultimately health care.\u201d<\/p>\n

This applied-design thinking methodology will also come in handy when it comes to many complex problems in the medical field with similar unanswered questions. For example, how can we best address the problem of medication non-adherence? COVID-19 vaccination uptake? Reducing hospital readmissions for high utilizers of the healthcare system?<\/p>\n

\u201cDesign thinking is a methods-based approach to equip clinicians with the tactful skills needed to become effective physician leaders that will not only provide high quality medical care, but also learn to ensure that our healthcare systems are accountable for how we deliver that care effectively and mindfully for the patients and communities we serve,\u201d Lee said. \u201cWith this pilot, we hope to expose the residents to this new process and inspire them with the confidence and skillsets to approach these issues moving forward within their future careers.\u201d<\/p>\n

\u201cWe also want to thank our project mentors, collaborators, and AAMC for their generous support and partnership for this unique opportunity, which without them would not be possible.\u201d Lee said.<\/p>\n

Project Team & Collaborators:\u00a0<\/strong><\/p>\n

Dr. Jin Sol Lee – Assistant Professor of Clinical Medicine (Clinician Educator) at USC – Principal Investigator & Lead Curricular Design\u00a0\u00a0
\nDr. Anand Ganapathy – USC Vascular Surgery Resident Physician – Co-Curricular Design
\nDr. Matthew Zabrowski \u2013 Chief Resident USC Internal Medicine Residency \u2013 Project Collaborator
\nDr. Eric Hsieh – Program Director USC Internal Medicine Residency Program\u00a0– Project Mentor
\nDr. Sonali Saluja – Director\u00a0of the Gehr Center for Health Systems Science and Innovation USC\u00a0– Project Mentor
\nJeff Higashi –\u00a0Vice President Institutional Advancement & AlumNetwork ArtCenter College of Design\u00a0– Project Mentor
\nDr. Hugh Gordon – Chief Medical Information Officer LAC+USC Medical Center\u00a0– Project Mentor
\nDr. Chase Coffey \u2013 Chief Quality Officer LAC+USC Medical Center – Project Mentor
\nDr. Josh Banerjee –\u00a0Associate Medical Director for Transitions of Care\u00a0LAC+USC Medical Center\u00a0– Project Mentor
\nDr. David Belson – Program Director, M.S. in Health Systems Management Engineering\u00a0at USC – Project Mentor
\nDr. Shinyi Wu \u2013 Associate Professor of Social Work and Industrial & Systems Engineering at USC \u2013 Project Mentor
\nDr. David Armstrong \u2013 Director, USC Center to Stream Health in Place (C2SHIP) \u2013 Project Mentor<\/p>\n

Keck School of Medicine and LAC+USC Medical Center residents interested in enrolling in the pilot program can contact jinsol.lee@med.usc.edu for more information.<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":52,"featured_media":4789,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[56,169],"class_list":["post-4788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","tag-featured","tag-latest"],"acf":[],"yoast_head":"\nNew pilot program applies design thinking to help solve disparities in telehealth access<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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