Well-being Program
Keck Well-Being Survey

Frequently Asked Questions

Are You a Patient?

Frequently Asked Questions

  • Under the leadership of Dean Carolyn Meltzer and Director of Well-being Chantal Sheridan, KSOM is committed to improving the well-being and professional fulfillment of our faculty, staff, and learners. This new survey is the first step in a robust improvement cycle involving all departments, units, and schools in the School of Medicine.

    A high response rate is vital to ensure that the results accurately represent the experience of our groups and that your voice is heard. To advocate for you, we need to hear from you.

    Your responses will help us take data-driven actions to improve our professional and learning environments and help guide system-level improvements to increase well-being and professional fulfillment for all of us.

     

  • We know that a deeper assessment of well-being is needed. KSOM is not alone in identifying challenges to well-being within academic medicine. To join with others in solutions, we have joined the Stanford-based Healthcare Professional Well-being Academic Consortium (PWAC). Our participation in PWAC allows us to benchmark our data across 20+ other academic medical centers.

  • In 2024, ALL faculty, staff, and learners, regardless of location, will take the Keck Well-being Survey– over 7,000 people in total.

  • Starting in 2023, there will be only one well-being survey per year that is shared across KSOM and Keck Medicine. Surveys will be administered in a biennial fashion as follows:

    In 2023 and every odd year subsequently, Keck Medicine faculty will take the SCORE again, but the SCORE will be administered in collaboration with KSOM and will include some key constructs from the Keck Well-being Survey.

    In 2024 and every even year subsequently, Keck Medicine faculty will take the Keck Well-being Survey, but the survey will be administered in collaboration with Keck Medicine and will include the Pulse SCORE items.

    Our intention is to reduce survey redundancy and collaborate to address the needs of faculty who live in both worlds.

  • The survey will be open from March 13th – April 24th, 2024.

  • The survey should take no longer than 15-20 minutes to complete. You may return on to the survey on the same browser to complete it at a later time if needed.

  • An email invitation from Dean Carolyn Meltzer and Chantal Sheridan, Director, KSOM Office of Well-being using the email address surveys@sullivanluallingroup.com will be sent to all eligible individuals on March 13, 2024. Periodic email reminders, containing the same personal email link, will be sent to those who haven’t responded until April 24, 2024, when the survey closes. The survey can be completed in one session or in multiple sessions using the same link, device, and browser.

    If you have trouble finding the survey invitation email or reminders, please search your inbox or spam folder using the hashtag: #wellbeing2024.

  • We take your privacy extremely seriously and want you to feel comfortable responding honestly. To intentionally build separation between KSOM and identifiable response data, the survey is being administered by the SullivanLuallin Group, an independent survey administrator. Nobody at KSOM will have access to your information. Your department leaders will not be informed as to who took the survey and who did not. You can read the complete privacy statement here.

  • Yes. Identifiable personal data will not be shared with anyone at the Keck School for any reason. Your information will become part of a database that is reported only in aggregate summary reports. SullivanLuallin Group will conduct the survey through ServiceSTAT – a cloud-based tool for creating and administering online surveys. The database will be stored using the resources of Microsoft’s Azure on a password-protected, encrypted computer system that is HIPAA compliant and has limited access and is in a locked office in a controlled facility. This facility is not associated with KSOM and cannot be accessed by anyone at KSOM.

    Summary reports that examine differences between groups such as gender and ethnicity will only include combinations of personal demographic (e.g., gender, ethnicity), department/unit/school, and/or academic rank information that are shared by at least five individuals. If there are fewer than five individuals who share a particular profile (e.g., female, Black, department of PPHS, associate professor faculty), that information will be removed from summary reports and will not be shared with anyone at KSOM.

  • The online surveys identify you by your e-mail address, which is never known to KSOM but used by the third party vendor to confidentially link your responses across time. The surveys also collect the following information: age, gender, relationship status, department/specialty, training status, academic rank, race/ethnicity, practice environment, experience at work, and work- and school- related stress and burnout. None of this information is shared directly with KSOM but is lumped into aggregate reports which do not reveal information about any single respondent or group of similar respondents.

  • Top-level organization-wide survey results will be shared with the entire KSOM Community in June 2024. Department, unit, division, and school-specific results will be disseminated in July-August 2024 to department, unit, division, and school leaders through debrief meetings with our well-being team to discuss actionable next steps. Local leaders will then share the results with their respective groups and work to incorporate results into local action steps.

  • Yes. The Keck School has committed to doing this survey again every other year following the 2024 survey rollout (2026, 2028, etc.). By repeating the survey, we will be able to track our results over time—and help all departments, units, and academic programs systematically address the needs within their groups.

  • Please reach out to the KSOM Well-being Program at wellbeing@med.usc.edu with any questions.