FAQs

Where can I verify Proof of Employment and/or Income Information?

USC is using “the Work Number” by TALX to provide employment verification. A new and faster way to provide employment verification information, when you’re buying a home or car, leasing an apartment, refinancing your mortgage, or providing employment verification.
www.ais-ss.usc.edu/empldoc/faq/faq6c.html

I applied to a job at the Keck Medical Center and would like to check the status of my application?

Please contact the Keck Medical Center of USC at (323) 442-8323.

Who should I be contacting to discuss my Benefits?

Please contact the USC Benefits Office at (213) 821-8100 or visit https://benefits.usc.edu/.

I used to work at USC 8+ years ago, how can I receive a copy of my W-2?

Contact the USC University Park Campus Payroll Office at (213) 740-8855.
www.ais-ss.usc.edu/empldoc/contact/contact1.html

I am a faculty member at the Keck School of Medicine, who should I contact for all HR related inquiries?

Please contact the Office of Faculty Affairs at (323) 442-1619 or visit: http://keck.usc.edu/faculty-affairs/.

What resources are available to employees that are having a hard time dealing with co-workers and personal issues at home?

The Center for Work & Family Life provides counseling services for USC Employees:
https://employees.usc.edu/work-family-life/

I cannot get into Workday. Who do I contact?

USC Information Technology Services (ITS) manages your USC NetID to allow you access to Workday. To setup or reset your account, please visit: www.itservices.usc.edu/uscnetid/

When can my new hire get their USC ID numbers and USC ID card?

Once the new hire’s employee file appears in Workday, their USC ID numbers will available. This number will be required to obtain their USC ID at one of the USCard Services locations:

http://mycard.usc.edu/

Who may I contact to learn more about Medical Leaves, Personal Leaves, Bereavement, FMLA, CFRA, and Paternity Leaves?

The Absence Partner at the KSOM HR Office at (323) 422-2217

Where may I find additional information pertaining to leaves?

Who may I contact to report a Work Related Injury?

The Absence Partner at the KSOM HR Office at (323) 422-2217

Where may I find available resources for managers?

www.managers.usc.edu

Where may I find Popular Links for employees?
www.employees.usc.edu

When will my job(s) be posted in People Admin?

Once the position is approved in Workday, the position will feed into People Admin the following business day. Please allow 2-3 business days from that date for your position to be posted.

Where is the position I just created/Has my position been approved in Workday?

The position can be located in the “Staffing” tab in the Supervisory Org you created it under. You can always check the progress of you position this way as well.

When will my replacement position be posted in People Admin?

With all replacement positions, it is your responsibility to track when the position has been approved in Workday and to notify HR directly to please post.

When will my new hire be set up in Workday?

If the hire has already fed into Workday from People Admin and you have submitted new hire paperwork, you can track the progress in the “Worker History” tab of the employee’s profile to see what process it is in OR check the Supervisory Org you created the position in and check under the “Members” or “Staffing” tab to see the hire’s progress.